Refund & Returns Policy
At Neck & Needle, we strive to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
Returns & Exchanges
-
Products are eligible for exchange or return within 30 days of delivery.
-
Items must be unused, unwashed, and in original condition with tags intact.
-
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
-
Items purchased during clearance or sale (unless defective)
-
Customized or altered products
Refund Process
-
Once the returned item is received and inspected, approved refunds will be processed to the original payment method within a reasonable timeframe.
-
Shipping charges are non-refundable unless the item received is defective or incorrect.
For return requests, please contact our support team with your order details.
